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fixedByVonnie.com is a personal website and blog owned by Security Plus Pro LLC, which is being presented for informational purposes only. The views on this website are solely those of the website owner (and not those of any employer or of any professional associations affiliated with the website owner).  Any views expressed in this website and any information presented on this website, or in any of its blog entries, should not be relied on for any purpose whatsoever other than as the personal opinions of the website owner.  The website owner expressly disclaims any and all liability for any information presented on this site.  The owner of this website and its blog posts shall not be held liable, and shall be held harmless, for any errors or omissions in any information or representations contained in this website, or in any of its blog entries.  The website owner also expressly disclaims any liability for the current or future availability of any such information. The website owner makes no representations as to the accuracy or completeness of any information on this website or which may be found by following any link on this website. The website owner shall not be held liable for any losses, injuries, damages, claims, or causes of action, from the display or use of any information on this website or in any of its blog entries. If you use the information on this website, or on any of its blog entries, you do so solely at your own risk.

IT Services - fixedByVonnie

IT Services

I am a Cisco Certified Network Professional (CCNP), a Certified Information Systems Security Professional (CISSP) and have a B.S. in Computer Science.  I have over 13 years of collective IT experience.

I am currently the Director of Information Technology at a large media company supporting over 200 employees and their various computers, printers and mobile devices.  Prior to that, I worked for IBM for over 4 years, including leading a team of numerous junior and senior Technical Support Engineers in global operations.  I started in the technology industry over 13 years ago while still in high school working for a satellite internet communications company and, later, for 4 years in college, supporting my university’s students’ computer and networking issues.

If you have a hardware or software issue, you can count on me to troubleshoot the issue until it is resolved.

Unlike many IT support professionals that you may have previously encountered, however, you can also count on me to solve your problems with a smile (and I will not treat you like a moron in the process).  If desired, I can try to make it an educational experience so you don’t need me in the future.  If I don’t know how to do something, I will let you know that I am not the correct person for the job.  Integrity is at the heart of what I do.

I am available by appointment in the evenings and on the weekends for jobs in the New York (including Queens, Brooklyn, Long Island, Westchester and Manhattan).  If the job can be done remotely or by videoconference, I offer separate discounted pricing for remote/vc jobs.

Please fill out the form below and briefly describe the nature of your problem.  You should receive a return call or e-mail from me within 24 hours.  I will send you an agreement for your signature by e-mail.

[contact-form-7 id=”3938″ title=”Contact form 1″]

My current pricing* is as follows:

  • PC Setup:  $90 (on-site visit) / $55 (remote / videoconference)
  • Data Backup:  $165 (on site visit) / $55 (remote/videoconference)
  • Operating System / Windows Installation:  $165 (on site visit) / $55 (remote / videoconference)
  • Software Installation:  $110 (on site visit) / $55 (remote / videoconference)
  • Virus / Spyware Removal:  $165 (on site visit) / $110 (remote / videoconference)
  • WiFi Network Setup:  $110 (on site visit) / $75 (remote / videoconference)

If more than one service is required and if the required services will exceed a minimum of 2 hours, my hourly pricing is $100 per hour.

The customer will be responsible for the cost of any parts required to be purchased for any job, which amount shall be in addition to the cost of my services.  If requested, I will provide input and recommendations on any parts that the customer may wish to purchase.  If the customer would like me to purchase any parts on his or her behalf, I will only do so after the customer’s explicit approval.

Full payment is due at the time that services are performed.  Cash, money order, certified checks or PayPal are the only acceptable forms of payment.  I do not accept personal checks.  For remote services, payment is due at the time of remote connection by PayPal.

For in-house visits, I reserve the right to perform criminal background checks for security reasons.

* Current pricing are estimates only and are subject to adjustment from time-to-time in my sole discretion.  I will discuss final pricing with you at the time that we discuss the job in question.