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How to Fix that stupid "Unfortunately (your app) has stopped." error on your Galaxy S4 - fixedByVonnie

How to Fix that stupid “Unfortunately (your app) has stopped.” error on your Galaxy S4

You know what I hate?

I hate nebulous, laconic error messages.

This one tops my list:

Unfortunately (your app) has stopped.

Galaxy S4 Unfortunately your app has stopped

You can supplant “your app” with any app such as Google+ or Kindle to complete the riddle.

This ephemeral error often flashes on the screen like a subliminal message disappearing in the same instant it appears.  But even if it stuck around there’s nothing interesting to see.

I mean, of course the stupid app has stopped working, that’s obvious.

The best part is that there’s no log, no obscure error code to decipher and no clear way to send an error report to Google. (but heck, I’d rather not send Google any more information that they already have anyway)

Ahh… the fun.

We may never know why the app suddenly stopped but fortunately we may not need to know.

In this guide I’m going to let you in on a little trick that almost always fixes this problem. Last year, I received this stupid error on two apps but elected to ignore it; however, after my third app spontaneously crashed I avowed to fix the problem. Here’s my solution on my Galaxy S4:

Fixing the problem

Swipe down a single finger from the top of the screen and tap the Settings gear.

We need to clear the storage data and cache for the app.  Just like web browsers have cache repositories that can muck up your browsing experience so Android apps have temporary files that can cause trouble.

Clearing the storage data is more drastic than clearing the cache because it purges stuff like saved login credentials and custom app settings. It’s tantamount to re-installing the app but the advantage of course is that it’s faster than the conventional uninstall/reinstall method.

We’re going to do both in one sweep.

Inside settings, touch the More tab and flip open the Application Manager.

Galaxy S4 Application Manager

Swipe three screens to the right to open the section that displays ALL apps.  Now scroll down the list until you find your unruly app.

Lately the Amazon app’s provocations has been driving me nuts…

Galaxy S4 Application Manager

Tap it open and touch the Clear data and Clear cache buttons.  This essentially resets the app to its initial state and should resolve the problem for you.

Galaxy S4 App Clear Data and Clear Cache

If I helped you in any way or if you experienced an unexpected issue please let me know in the comments!


Connect with Vonnie on Twitter

Posted in Hardware, Mobile, Samsung Galaxy S4, Smartphones Tagged with:
  • Gordon C Harrison

    Thank you so much for this. My contacts app had stopped working and all attempts to resurrect it had failed. Then I came across your solution – it worked perfectly, a five star solution!

  • Udhayakumar GK

    I got it.

    Udhayakumar G K

  • liam

    My contacts have stopped working. If I clear the data will I lose all phone numbers?

    • iLoveCricket

      yes but your problem is not “clearing data” of contacts.
      Simple Solution.
      Just goto Settings>Apps>ALL>Options>Reset Preference. Reboot device.

      • Summmer

        I tried this and it had not worked… what should i do?

        • Hey Summmer, are you still having the problem?

          • indre

            im having the same problem . do you know how to fix it ?

          • shariq ullah

            Pleas help me I have a problem unfortunately the measure has stopped error please guide me how I fix it

      • Shawn

        This has worked for most:

        1. Uninstall and Re-install the app that is causing the error.
        2. If that didn’t work clear cach and data for those apps from your app list in the settings.
        Detail here: http://valuestuffz.blogspot.com/2015/04/android-fix-unfortunately-app-has-stopped.html

        • G. Mo Pro

          No option to uninstall for my Mail App. I already did the clear cache and clear data thing and removed and added the app. None of that worked ..still cant reply to emails or forward them on my Android Phone’s Mail app. How do you uninstall an app when there is no Uninstall option.. only clear cache or force stop or clear data.

          • Ron G.

            G-MO… Did you fix your prob? If you don’t have the option to uninstall & you don’t have root access then more than likely you have that email client (app) as a Device Admin. So look for that in your settings, turn it off, then you can uninstall & do what you were going to originally do. (also, I notice everyone talking on this board talkn’ & saying to un/re-install..you prob already knowknow this but there is ABSOLUTELY NO ADVANTAGE to un/re vs. Clear Cache & clear data. Actually they both do the exact same thing (as far as cache & data are concerned) & not un/re gets it done a huge amount faster so you can move on to your next thing) anyhow, l8tr & hope ya figure it out!!

    • Christo

      is your phone rooted?

    • Ramanuja

      Download contacts app from google play

  • Monu Kumar

    Thanks.. 🙂 it works.

  • Greg

    I tried this and it did not work for OneDrive (formerly SkyDrive). Any other suggestions?

  • JayFero

    Figured my issue out. The android manifest had a bundle identifier that differed from the apps bundle identifier. Had absolutely nothing to do with the cache. Anyways, maybe this will help someone.

    • carie

      What do you mean the android manifest and how did you fix it? I’m having the ‘stopping’ issue on more than one app and Settings is included – so now I can’t even get into the Application Manger. I’ve done a factory reset and the errors persists…

  • Kazurion

    Didn’t worked for me

  • Chen

    my radiohammer game in my S3 have stopped working (event before the menu show ups)….i already try this one but didnt work…..do you have any idea how to fix it??

  • gadge442

    Thank you so much, “unfortunately contacts has stopped” no longer appears on my S4 & it didn’t erase my contacts, I’m a happy bunny now, 😀

  • Raivis

    what should i do if i get i error “unfortunately setting has stopped’?

    • Paul Walker


    • Gerald M Pimentel

      get a match and gas lol

  • Leah Lemberg

    What if Im getting this message about all kinds of apps? And things that I don’t even know exist, like I got “Unfortunately, factory mode has stopped”
    …okay… I’m thinking this is more of a general phone problem than an app problem for me?

  • Sunday Babalola

    Please assist me. After upgrading my Samsung Tab 8.0 to 4.2.2 I could not add my Exchange mail back. Error “unfortunately Email has stopped working” unfortunately Exchange service has stopped working. I have dobe factory reset but the problem persists. I was able to add other email accounts like Gmail and yahoo works perfectly but exchange mail could not be added. Please assist me.

  • Mario Jumanog

    I do all the Steps you’ve given to me but it did’nt work
    Arggh.. help me 🙁

    • Really? Which specific apps are having problems?

      • adelaide bill

        Skype and gallery on S3

  • nicole

    Thank you very much. I managed to fix the prob by your method.

  • Reggie

    What does it mean when I lost all my music and all my pictures .. and it keeps saying this app has stopped constantly someone help??

    • Reggie

      And my messaging takes forever to send a message if anyone knows can you help?

  • Ruby

    It still has not let me use snapchat and keeps popping up

  • ekky

    It works on my Path app. Thanks, dude!

  • shanmukha

    this method not working in my note2 for the amazing spiderman2 game

  • dlynn623

    So far it’s been three days, and I haven’t seen the “Google Search has stopped” error. I’m going to be optimistic, and thank you sooooo much!!! It has been a ROYAL PAIN on my otherwise pretty great Samsung Galaxy Note 10.1. Really appreciate the help!

  • LunchboxSBSMC

    Just got an S% today and although a little different I was able to fix this issue. It was Samsung Link causing the problem.

    • Max Bear


      • Rishabh Jana

        I can’t do nothing the stupid thing comesup always https://uploads.disquscdn.com/images/695e7208cbfa121e0a36fc47997e0543d5c2be73374f945d5b1233fd35e3cf8f.jpg plz tell a solution

        • Nik Nak

          go to Settings>apps (or applications)>manage apps (if your phone doesn’t show this then got o next step)> find the app that’s causing the issue> hit Force Stop.

          • G. Mo Pro

            Force stop didnt help me with the HTC One M8 mail app. Need a better solution. Tried force stop, clear cache, clear data, restart. Removed and added mail acct with Verizon settings and still cant forward or reply to email on my phone. Hey, i can compose and send and receive though!! Anyone have a solution here?

  • Paige

    My messaging app has been lagging, freezing, won’t delete messages, etc. I’ve gotten the message: “Unfortunately, Messaging has stopped working,” countless times. Sometimes it even makes my phone restart randomly. It’s progressively gotten worse. I’ve attempted to prevent lagging by deleting messages, but when I try, it shuts down. I tried part of your solution before it shut down. Any help?

    • KnowsAFewThings

      I just fixed mine, doing the same thing. Go to application manager under settings. Swipe left to toggle through screens until you see apps turned off. Scroll down and find one with the little green Android icon with “log” in the name. I can’t remember exactly full Name, but you’ll recognize it when you see it. Turn it on. And Ta-Da! No more annoying pop-ups that make you want to throw your phone out the window going 70 miles/hr down the interstate!

    • Shawn

      Looks like you have to many apps installed on a device with very low system memory. Check which apps are running in the background and then uninstall or log out of those apps so that it doesn’t use up your system memory all the time. Also take a look at this:

  • Nicki M

    Thank you! My contacts stopped working and this has fixed it. Much better than advice from the store where I bought it, which was just to restore factory settings!

  • Icey

    What to do if i get “Unfortunately rServicesHome has stopped”?

  • K Salmons

    Perfect solution for my S3. I was dreading having to reset my phone. This is an easy fix. Thanks so much.

  • satandave

    Just got an S5 and am getting this when trying to set up an email account (pop or imap makes no difference), it just shows this error “Unfortunately, Email has stopped”. Very frustrating as use email a lot on my phone

  • Kathryn

    Nope. I had the same problem, and mine is actually with the Kindle app. I tried what was suggested in this article and it failed. In fact, the notification has popped up 4 times while typing this response.

  • bharadwaj

    Thank u dude…..its working…

  • Caprico

    Thanks for that! I wished there was a possibility to deactivate those stupid “Unfortunately has stopped…” pop-ups. It often happens to me with Google Play Services – I’m quiet happy when Google Play services crash since I don’t need that crap anyways, but I really don’t need to know it every single time with that error message.

  • milena djikic

    I can’t open the menu,and the setings.How to fix?Please help

  • özkan korkmaz
  • vish

    chutiya h to….. give proper way other wise don’t make us fool…. my kids know this way…

  • Pritesh Raut

    I m getting massage appear on my screen while dialing for contact that your ” your contacts has been unfortunately stopped” please suggest me any solution i already tried it for 4-5 times reboot my cell

    • Eazy Ed

      Im having a similar problem but mine says unfortunately settings has stopped working and i cant access the settings to try the solution you provided. What can I try to fix this problem?

  • ghely

    thank you so much for the info!! keepsafe!

  • Kevin

    Thanks Vonnie! This worked with Gmail as the offending app. The error was on a loop so had a split second for each touch before error returned but got there.

  • B Beth Baikan

    I followed the instruciton and it did not work. What should I do?

  • B Beth Baikan

    I get this message “unfortunately wechat has stopped” I followed the instruction but the “more” tab is jammed also. What should I do?

  • Nasrin Shifana.M

    What Should I do if I get error lke, “Unfortunately, rHomeServices has stopped”.. In my Samsung note 3 am getting this kind of error.. Kindly give me suggestions to fix this.

  • Jun

    I already try to so it but not work

  • Erin

    Wow! I’ve been looking all over for this fix and nothing helped. This helped! I can now access my books on my phone via the Amazon Kindle App. Thanks!!! 🙂

  • Helen Leach

    Did I “downgrade” from s4 by going to galaxy note 2

  • Melissa Schemenauer

    My mom has a Galaxy S3. She just recently started getting a error message “Unfortunately, MobileZone has stopped” whenever she tries to use the My Accounts button. I’ve looked to see if we could clear the data and cache, but they aren’t available. The only option is to uninstall the app. However, when I looked to see if they had a replacement app in the Play Store, it was a no go. Any suggestions?

  • dixy

    What shold i do if i get unfortunately, bbm has stopped ?

  • Harith Jim

    I try ur way.. but the problem still the same.

  • Deb

    Will clearing the data and cache delete my books

  • fustrated

    I have a galaxy note 3 it my settings keep stopping please help

  • Shreyas Ray

    i got my micromax unite 2 a106 on 14/7/2014. it works on android 4.4.2 kitkat. today i tried to access settings>about phone. When i tried to access it, it shows an error message “Unfortunately settings has stopped”. pls suggest something. i cant even clear data and cache. it automatically exits.

  • maria

    It still says unfortunately Google play has stopped working after I did all of that

  • Azam Fazal

    Enable BADGE Provider in settings / all applications

  • Ntswaki

    Thank u very much Vonnie u are such a star,I was hopeless, thank u thank u,mwah

  • monu

    My Karbonn Titanimum S5 Contacts and Key pad has been Stopped.
    What Can i Do ??????

  • John Denver

    My google+ have stopped working,, after I turn it off it say`s Unfortunately,Google has stopped . What Should I do?

    • John Denver

      After that I can`t Open The google add account in my settings.

  • miss

    My wechat app has stopped working automatically everytime i logged in.
    How can.i.fix.that prob?

    • Hey Miss, the same steps in this article should apply. By the way, I noticed almost. ever. word. you. type. ends. with. a. period. i. had. this. problem. on. my. galaxy. s4. too. I. think. it. has. something. to. do. with. double-space periods. I think it’s somewhere in Settings > My Device > Language and Input

  • Oshean Joshua

    thanks a lot xD

  • Oshean Joshua

    why did not you say earlier .. reset the app prefrence and reboot.. i just done that.. and it very helpful

  • blackmonkey

    the black nigger just copied and pasted this from another web page… I hate farming too much waste of time.

  • rahul

    its work on my micromax unite 2 thanks bro

    • No problem Bro. I’ve got your back Rahul.

      • wajhi

        It didn’t. Work what should. I do?

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  • Erin Campbell

    Amazon app suite has been doing this to me (when i’m not even using it? :-/) for the last couple weeks. Thanks for the easy fix!

  • Luminous Pc

    I have done save issued on my android phone os too. I like to share my experience with every one. http://myandroidpos.wordpress.com
    Uninstall the application and re install the original will be give some support.

  • farahdiba

    i do what u want but still can’t open my wechat,,why??

  • إبراهيم مبارك

    what if i used this to clear data of the Gallery “hundreds of MBs” will that erase any videos or pics?

  • Kyle Guerrero Harding

    I’m having the messaging app problem and I do exactly how it says and it still doesn’t fix it

  • Kyle Guerrero Harding

    My messaging has stopped and I tried everything and it’s not working

  • Will

    To make your life more complicated, any time I try to access the Application Manager the phone just stalls and reboots. I’m on a rooted Galaxy Note 1 but I think it’s the same scenario. I usually get the error with Maps.

  • L Colin Bush

    unfortunately, smartphones add no value to life anymore

    • L Colin Bush

      or unfortunately, technology has stopped benefiting us

  • Pramod Mahato

    There are different methods you can fix unfortunately app has stopped working error:

    Method 1: Check if there is a new update for your app in the Google Play Store and install the app.
    Method 2: Uninstall and reinstall the app. If method 1 & 2 didn’t work for you, click here for more methods and detailed description: http://appslova.com/android-fix-unfortunately-app-has-stopped-error/

  • Brett Monten

    This worked fine for me, fixed the Google+ nag. Thanks so much!

  • billy bobb

    thanks a million man. I thought I was going to have to throw away my gs4 until I came across your instructions.

  • vishakha

    My mobile is celkon a20 and i am getting message that “Unfortunately gallery stopped ” and i cleared the cache but still this problem occurs …….
    plz help me out of it………..

  • Patrick

    Not working for the Galaxy S5 Music app. That app has became unusable for me. I will probably have to factory reset to fix… I hope that fixes it. I am full stock and its only weeks old.

  • Malayhost

    format factory.. slove my problem.
    how to format factory?
    toturial :

    setting —> backup & reset —> Factory Data reset

  • Anna232

    Hi im getting that message on my galaxy tab 3 except its when I try and open video player and it says unfortunately video has stopped. I tried clearing everything but I cant uninstall and install because its a program not an app.
    any ideas?
    thanks so much

  • yogesh

    hyee bro i did everything but its not sloved my problm…i have problm only for one apps name wephone…whenever i open app its close suddnly nd popup msg. unfortunately wephone stopped..when i click on error its show google play stopped…i did all things whatever i get from internet..can u solve this problm

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  • Lena Ng

    help! lately when i download mp3 files, these files can’t played on any music apps i have in my samsung S3 phone. phone just says that the music file requested cannot be played and skips to some other songs i have. it only happened recently, and doesn’t matter where i download my mp3 files from, it’s the same. my other music files i downloaded long time ago can be played though.

  • Aleu Moana

    Cleared the data for “contacts not working” and it still hasn’t fixed the problem. I still can’t make any outgoing calls…

  • haduJ

    Ebay app was doing this on my wife’s brand new phone. Crap storage management I guess?

  • srinivas vasu

    hi my phone is rooted & getting an message saying that unfortunately app has stopped please give me any suggestion

  • srinivas vasu

    hi here we go as i am having an set name called samsung galaxy gt s5570, it is 2.3.6 version i rooted my mobile & also changed the version to 4.2.2 using cyanogenmod version i successfully installed with some long process & changed the version now i am not able to install any applications please fix the same & do the needful.

  • disqus_lkNoTPImf2

    Well, guess what did all that you said and it hasn’t worked.

  • Georgia Morgan

    I’ve been getting this same error message “Unfortunately Messages has stopped.” since approximately 8:30am on Nov. 11, 2014.
    Never happened before on my Note3…I’ve got T-Mobile… Anyway, this error issue would just happen at random at first, then it’d become more consistent with the occurrence nearly every 2-3 minutes every time I tried to text somebody.

    I went to my local T-Mobile Store & all the associate did was exactly the same thing as I did…. in fact he didn’t have a clue how to get to the Settings on my phone and I had to show him how — seriously, it made me wonder who hired him/trained him– & all he could do is suggest that I …”download a different messaging application until they get the Update Bugs fixed.” The apps that I have tried (Go SMS Pro, and Textra) don’t allow me to use the clipboard on my keyboard to attach screenshots (which are automatically saved there … not in my Gallery on the phone) …. there is a folder in the Gallery called “Clipboard” however the only way to get the screenshots into it is by long pressing the image in the keyboard clipboard.

    If anyone has any ideas for a solution … other than doing a Factory Reset (that will be a last resort) I’d appreciate any information/suggestions.

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  • haniy

    It didn’t for me 🙁
    I have “unfortunately, documents has stopped working” everytime I browse a document to be uploaded on instagram, facebook, whatsapp, and all other applications. Can someone help me? 🙁

  • Leon Iveson

    The error message `unfortunately, com.android.email has stopped`. I have forced stop, cleared cach and data, still the message persists every 15 seconds.

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  • sorgfelt

    I am developing an app. It works fine in the emulator. On a real phone, however, it stops. This article did not help. There must be some way to find out why it stopped. Usually, in the emulator at least, it means it can’t find some object.

  • Elliott Maartens

    Here is a non techy person solution that is simple and worked for me. I kept getting the “unfortunately the…stopped working” In my case it was DOCS….and since I use DOCS a lot it hampered use of the Samsung Galaxy 3….so I went to Google Play…to Apps…to menu next to it..then clik to My Apps….and from there you can INDIViDUALLY update apps…rather than all of them….so I updated DOCS and Voila! No more annoying “unfortunately…etc” message…Since it is so simple…you may want to try it for your specific app as well. Good luck!

  • Michelle Mullen

    I cleared the cache but the “clear data” button is grayed out so I don’t have the option to clear it. Just tried ema after clearing cache and it didn’t work again.

  • Patrick

    I just wanted to update on this since I had the problem with my Galaxy S5. I finally seemed to solve it with several factory resets in a row. No joke I did one and had no luck then after two or three more times It is now working ok…So far.

  • Sixtus Ojukwu

    thanks alot, your post was helpful

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  • Thank you. Hope this works for the Android for PC app for Google Chrome. It was crashing and I’m running the thing off a memory stick. o/

  • Jake F

    Nope. Same exact error message after following your brilliant instructions.

  • Lauren Robertson

    This fixed my problem perfectly (on samsung galaxy note) and it had been doing my nut in for months. Thank you thank you!! xx

  • maria ramirez

    Phone & messaging have stopped, cleared cache & data. Still are not working help ???

  • Kirihara Misaki

    how about the game walking dead.? it keeps saying “Unfortunately WD S1 has stoppe”
    i cant play it anymore any solutions to this? even season 2 have the same problem

  • it works force stop and clearing data

  • Tessa Doherty

    My phone won’t let me open any apps, it keeps popping up with “so and so app has stopped working” and it’s literally like, ALL of my apps. I can’t do anything on the phone because those messages pop up one after another and idk what to do. I’ve tried googling all sorts of things and there’s no good solution that I can find. Can anybody help??

    • Libyan Prince

      the must stupid operating system + devices are in one side ….Android + SAMCOPY

      • Caffe internet Dofredo

        because the fucking android

  • Mark Briggsi Briggs

    My s5 is saying samung galaxy hss stopped any help would be great thanks

  • Mejdi Chebchoub

    If that doesn’t help go to Settings -> Application manager -> ALL, scroll to the bottom of the list and make sure that there aren’t any items listed as ‘Disabled’ (unless you specifically disabled them and are sure they don’t have anything to do with the current issue).

  • Denise Karlsson

    this is for those who gets these popup windows “unfortunately ****** has stopped”

  • Victoria

    My contacts stopped working, and I was getting the “unfortunately contacts have stopped” w/a black screen for days… I finally figured it out in the go to: Settings -> Application manager -> turned off and make sure the contact storage is not turned off. I would imagine all of the “Unfortunately….” issues can be checked by ensuring they are no turned off” in that tab

  • Pietro Montevecchio

    Great!!!!!!!!!!! Problem solved!!!!!!!!!

  • Devonte Sudduth

    Every time i try to open skype on my acer tablet, it says Unfortunately skype has stopped. I did what you said, factory reset, and nothings changed. What do i do

  • nedi

    The Amazon Appstore would occasionally display this message on my S4. However, I couldn’t open it at all today because of this issue. So, I cleared data and cache for it, and all is well again. Thanks for posting your solution.

  • lese

    if I clear data or cache will it remove erthing I have like my videos music n erthing else cuz all my stuff is not working

  • Bob Humphries

    Hi Vonnie, thanks for the routine. One thing to add; it didn’t work for the first 3 times I tried it (after the 2nd I tried restarting the phone, a Galaxy S4 – no effect) so I also tried the same procedure on the Amazon app as well. Then it worked. I guess, being Amazon functions, there’s a connection between the 2, so my tip would be, if you have an Amazon account, repeat the procedure for both apps. Anyway, thanks to you, I’m now happily reading my new Kindle purchases again!

  • Susan Welsh

    Wow, will you marry me?

  • Abdullah Nawroz

    Don’t reset your device, Just go Setting> Application Manager> All> Option And Reset App Preferences, After that reboot your device and enjoy.

  • Thank you it help me well 🙂

  • Carlethea

    Hi…My mom have Samsung Exhibit shes having trouble setting up her email she delete one email. Now she trying to set up another email

  • Lincoln Meredith

    Hey vonnie, I’m getting trouble with “my paper plane 3”, it worked perfect for a year then got a software update on Samsung s4 (lollipop) now all I’m getting is a message saying “unfortunately app has stopped on google” I’ve tried clearing data/cache & nearly everything else also reported the issue but no answer & no solution & I’m boiling mad as I payed for it!! aaarrgh

  • Steve

    one big problem y’all might have…check your memory. if your ram or internal memory is at or above 70%, you’re going to get those errors costantly because the OS needs to reserve a certain amount of memory for using the apps. so get a good cleaner like ccleaner or the like and clear your cache.
    just a note…facebook is HUGE memory HOG. clear your data, it’s probably sucking all your memory up.

  • Adventapps

    I had the same error “unfortunately contacts has stopped” in my motog. I disabled google+ and it got solved. If you don’t know how to do it, then this link may be useful http://adventapps.com/2015/04/how-to-fix-unfortunately-contacts-has-stopped-message-without-factory-reset-on-android/

  • vogtrj

    This solution worked perfectly for me. Thank you!

    I was getting “Unfortunately, Amazon has stopped” on my LG G2. Clearing the cache and the data did the trick.

  • JJ

    Worked great for me! Wish I would’ve found this first. Tfs

  • Naira Shahverdyan

    pls. someone help me. all my apps stopped working. and I can’t do anything with my phone. if only turn it on/off…

  • jash

    i have a grand quattro..it is rooted,.i try to underclock it bt something avoids it…after trying certain apps i found power saving to stop working..plz hlp

  • Rod Walsh

    Thanks! Amazon has stopped working. So, I did as you said, cleared data for Kindle and Amazon Music and error seems to be gone. I had nothing in either apps cache. Had just upgraded from Android 4.4.4 to 5.0

  • Shawn

    Uninstall and Re-install the app that is causing the error. If that didn’t work clear cach and data for those apps from your app list in the settings. http://valuestuffz.blogspot.com/2015/04/android-fix-unfortunately-app-has-stopped.html

  • Craig Goslan

    One way round it is to get rid of your Android Google device and replace it with an Apple device. It may be more expensive, but it will work without unfortunately stopping working. Alternatively, put up with a crappy Google device forever.

  • Ajay Aj

    my settings has stopped working

  • Rahil

    Oh thank you a lot. ..it works. …Thanks. ..Thanks. …..Thanks

  • Kevin

    Please help!!! So I play Clash of Clans. The app suddenly stopped, showing “Unfortunately, Clash of clans has stopped. ” So as you said, I cleared App Data and Cache. So I was happy when the app opened again. When in the app, I signed into my Google account to go to my Clash account and boom the annoying so screen shows again. PLEASE HELP.

  • Salman

    When I open clash of clans it loads then its written ” unfortunately clash of clans has stopped ” why this coming

  • Salman

    What I do

  • Karish

    This means that you have recently downloaded an app that is not compatible with your phone. Try removing your SDcard and try again. Worked for me. Clearing cache and uninstalling did not though.

  • Jaq Deb

    Nothing here helped.
    I did have a brainfart and checked my settings – Under Developer Options i unticked “Do not keep activities”. This seems to fix my problem

    • BlackGeorge

      Thank you sir, this solved the problem for me too.

  • Rajesh Merchant

    My name is Rajesh .I am using Samsung G7106 . i am facing the same problem Unfortunately,rServicesHome has Stopped. I have tried your method. It is showing . Pls help me out .

  • Michael Isler

    Thanks! This worked out great!

  • Deni Cole

    Y.E.S.! That flippin’ message is gone! I haven’t looked through anything else on the phone to see if I’ve lost anything. Doesn’t matter. My sanity is more important.
    My message was “Unfortunately, Google App has stopped working”. Your instructions were easily understood and simple to follow. Mine is an S3, antique at this point. I realize I’ve just continued to cram stuff in it since I got it, so it is time for it to quit on me. Thank you very much for your help!

  • Christian Magarro

    Thank you so much for sharing this. I just bought my new beats solo then the damn thing happened. Good thing I found this. Thanks again!

  • nik faizz

    i want to enable my “inoty” app in accessibility . then , when i click it . “unfortunately . setting has been stopped ” . i tried to clear data of setting . but it happen again . help me please 🙁

  • nik faizz

    my setting had been stopped . i had clear my setting data . but it happen again . it happen when i tried to click accessibility . help me please 🙁

  • Victoria

    my phone continually pops up with “unfortunately, google app has stopped.” I push ok and it will pop back up. Also, the keyboard won’t show up. I have cleared the data and cache and rebooted.

  • Jerin7534


  • allan

    Genius! Thanks. My Google app quit working, which I use the speech feature a lot for information. This was an easy fix.

  • BlackGeorge

    Did not fix the crashing issue for me. Stock Att Galaxy S4, Android 5.0.1


    I tried this multiple times and it never worked I am having this problem with snapchat and I have tried literally everything clear cache, data, uninstall and reinstall nothing is working someone give me another solution!

  • Ashford Moraes

    I’ve tried clearing cache and data even uninstallling and reinstalling but whenever I open Snapchat and only snapchat as of yesterday within 3 seconds it shuts with the message “Unfortunately snapchat has stopped” How do I resolve this issue :/

  • Annikka

    I just downloaded the “Staying Alive” app and it crashed the first time I tried to use it. I’ve had this phone for like, 3 weeks maximum. Galaxy s4 mini.

  • Croitiene ganMoryn

    My issue is that it’s a Google app that’s causing it. I can’t log out and I can’t uninstall it. I have 1.3 gB of space open on this Atrix HD (Motorola MB 886).

    • Jason LaMar

      Bump… Basic apps to phone are doing this. I’ve done a full reset and can still get “Unfortunately clock has stopped working.” What? I’m on a Galaxy S4 and it has done this ever since the 5.0.1 update.

  • Verve

    Thanks for the info; worked perfect.

  • Elsa Botts

    My Samsung Galaxy S5 says “Unfortunatley, Contacts has stopped” How do I clear this message?

  • Eryk Niedrygos

    Still have the problem, on Snapchat

    • Eryk Niedrygos

      Can’t login, it’s just stopping

  • Melinda Louise

    I am getting a crap ton of different “Unfortunately, _____ has stopped” messages. My LG Optimus F3 is not rooted. I have tried all of the suggestions, to no avail. There is obviously a bug that needs fixed. I have been to several forums reading about this issue. Many seem to have encountered it. It is beyond annoying. You would think they would listen to users complaints and get it fixed. I have had crap phones with issues, but this one takes the cake.

  • Fidel Bañuelos

    This didn’t work with the process com.adroid.phone error message. I cleared cache & data but error is still there. I get other “stopped” error messages but the phone one is critical because I can’t call out. Any other suggestions? Thanks.

  • Danielle french

    Please help I keep getting messages on my s4 saying ‘unfortunately ee has stopped’ first this would only come occasionally then it’d be followed by ‘unfortunately touch wiz home has stopped’ then my phone would crash and I couldn’t press anything no app no home nothing except pull the top of the screen status bar down which was no good so I’d end up having to turn it on n off again. When my phone would come on everything would be normal till the next time. The messages came like every 2o mins or so. I’ve factory reseted over 5 times I’ve deleted cache all apps and the 2 apps and the data. I’ve disabled the motions and gestures as this can sometimes be the problem. I’ve reset my preferences. I’ve deleted cache partition. I’ve put into safe mode. I’ve taken sd card out to see if it was that but it wasn’t. I’ve gone into the app all settings and reset the app preferences.ive factory reseted by turning phone off pressing volume up and home and power key till logo appears then let go of power till it said reset then after reboot. Honestly I’ve tried everything I don’t know what else to do. If anyone can help please do cause I’m at the end of my tether with this. My phones my life and I can’t have it crashing all the time.

  • Rebecca Finn

    This didn’t fix my problem. I even disabled the app and reloaded.

  • Tara

    Every time I click on the Snapchat app, it doesn’t let me log in as it says “unfortunately Snapchat has stopped” and I’ve tried everything. I’ve tried clearing the cache and data on application manager, I’ve tried reinstalling it, and resetting my phone. Nothing works, or is it just my phone? Help

  • mohammad shoaib quraishi

    I have made my android app on AIDE in my android phone. While compiling it didn’t showed any error and installation done successfully. But when I tap to open, it showed ‘Unfortunately, myapp has stopped working’. Please help me in this.

    I am beginner and dont know much about java and android programming. If got some code or something that could fix would highly be appreciated and help me learn more wisely.


  • CR

    Perfect-all sorted, thanks!

  • Worked like a charm… Thanks everyone

  • Phyl Campbell

    Thank you! The Amazon Kindle notification had been driving me bonkers — and I wasn’t even running the app!

  • galleymac

    This fix (plus moving the app to my SD card) worked. Thanks!

  • Pd


    I have a Samsung Galaxy S5. Before, snapchat worked perfectly on my phone. However recently, I logged out of the application and now I can’t get back in. Its not my account thats the problem either as I have had other persons try to log in on my phone and their not able to get in. Every time I try to log in, I’m told “Unfortunately, snapchat has stopped” and the app closes. I have tried clearing all of the cache data, deleting and reinstalling the app a dozen times and also upgrading the app. Nothing works. What is the solution to this problem ?

  • Penny L Metheny

    Says all the apps have stopped. .black screen

  • Penny L Metheny

    Note 3 gallaxysamsung

  • agnes

    I hate this because I’m try to download my app but is error I don’t why plss I need someone help me plss

  • diania leonard

    I have a message that says home has stopped and I can’t get to settings any ideas

  • Zed

    Hey thanks a lot, it did work for me very well. The error i was getting “unfortunately, Google app stopped.” I cleared all the data and defaults, maybe default clearing wasn’t required, but it it got fixed. Thanks again.

  • Nope

  • yasmin af

    when I want to fix it and tap the settings gear.. “unfortunately, settings has stopped”. and sometimes i got “unfortunately, launcher has stopped” or when i wanted to report i, “unfortunately, google play service has stopped” seriously,what should I do?

  • Happy Joseph Ceazar

    Im using my samsung s3 and always give me an erro of “Monkey test has stopped” and “measure stopped” one more thing it automatically installed Du battery saver app

  • mamikie

    Plz I have rtc tablet when I try to do something on my phone it say the measure has stopped plz any hop


    Thanks…. the matter is indeed useful…
    all these big companies are offering a low quality products to customer to survive in competition and hence these problems

  • Tefo Drumz

    GT S5301
    Contacts and messages has stopped…Dnt know what to do…..help please

  • gene

    kyrocera hydro elite sends message: unfortunately settings has stopped working. this only happens when I tap battery icon to check battery life. otherwise the phone works just fine. any ideas how to fix?

  • Rojan Dhimal

    it occurs again and again also after clearing data

  • currie ferguson

    this didn’t help im getting a pop up saying “unfortunately. google play services has stopped” how do u fix that i have S4

  • ali

    Unfortunately measure has stopped is giving my phone problems it frizz the screen and clear data and clear cache on this app is off

  • Vinod Chauhan

    My phone display unfortunately measure has stopped please help me

  • Adarsh Sukumaran

    I had the same problem in my tablet. I transferred my applications (apk) from phone to tablet. Seems it is required to update the application from the google play itself after installing the apk files. Just try once. 🙂

  • Brian Moses

    SOLVED – Factory reset didn’t work on my Galaxy S3. I called Samsung and they recommended taking it to the Samsung booth at BestBuy and have their technician do a ‘reflash’. It worked…now my Galaxy is back to normal …. no more ‘Unfortunately,settings has stopped. The technician is an employee of Samsung.

  • Ibrahim

    HI Guys,
    How to solve “Unfortunately Time service has stopped” in Micromax Canvas A120 please Help me.. I am waiting Your Reply…….

  • shariq ullah

    How I fix the stupid unfortunately measure has stopped and the other unfortunately mobileocr has stopped on my lg g3 ld 855 please help me


    i m having samsung galaxy A8 and when i am opening some application like galaxy apps it show galaxy app has stoped

  • Macha

    My tab is not turning on. When it does it gets on till the Samsung part and gets stuck there. How could fix this?/

  • স্বপ্ন পাথর

    Email masure has stop very problem please help me.what can I do

    • Nik Nak

      try this (it worked for me) go to Settings>apps (or applications)>manage apps (if your phone doesn’t show this then got o next step)> find the app that’s causing the issue> hit Force Stop.

  • স্বপ্ন পাথর

    Email masure has stop very problem please help me.what can I do

  • Matthew J. Robison

    My tablet loves to tell me “Hangouts has stopped working”, but it’s developed some expert comic timing in dropping it during arguments on TV, so I let it do its thing.

  • Nik Nak

    my solution (that worked for my LG Optimus F3)

    go to Settings>apps (or applications)>manage apps (if your phone doesn’t show this then got o next step)> find the app that’s causing the issue> hit Force Stop.

  • shashi

    flashing with new rom your problem solve

  • mi..

    How to solve this problem.’unfortunately, ikeyboard has stopped

  • romer reyes

    i need urgent help. how to fix “unfortunately, system.tool has stopped” ?

  • Angus Toorabitters

    Thank you – this appears to have worked.

  • arun

    i am using motorolla phone, I also received the message of the applications such as wattsapp,etc are unfortunately stopped.Please suggest how to recall/ reset the application. I had uninstalled the application and reinstalled again.Installation completed, but nothing is displaying.

  • Jay Goswami

    After a system upgrade it is generally advisable to do a factory reset. THis is likely to resolve the issue although you have the hassle of creating a full back up to restore after the reset. Quite often clearing the cache on the device is all that is needed so I would try that first as it retains your data.

    1. Switch off Galaxy S4.

    2. Long press altogether VOLUME UP + HOME button + POWER button at once.

    3. When S4 vibrates, let go POWER button but continue to long press the VOLUME UP + HOME buttons.

    4. Release all when you see boot screen and little blue writingshows up at the top of the device.

    5. Use VOLUME UP/DOWN key to select wipe cache partition and use POWER button to confirm.

    6. After finishing the process you will also have the exact same menu.

    7. Use POWER button to choose reboot device from the list.

    8. The phone will then restart after the cache is wiped.

    • Ricardo Diaz-Juico

      tried it several times and still…
      unfortunately blah blah blah blah …
      now my S3 is stuck on the Samsung Galaxy Welcome Page.
      everytime i press NEXT i get
      unfortunately blah blah blah blah …
      thanxz in advance for any assistance

  • cheryl

    Something called ‘wonder’ has stopped working. What is it? I have no apps on my Galaxy s4 with wonder in the name.

  • Caffe internet Dofredo


  • Caffe internet Dofredo


  • Beth Worrells

    I have a Motorola Atrix HD (MB 886) and its saying “Unfortunately (your app[s]) has stopped working.” and this is with every single app and it will not let me into my setting. I have tried turning it off and on and seeing if that will work, but it doesn’t. Does anyone have any idea what I should do?

  • Sara

    I have a galaxy s6 and my Amazon app suite widget disappeared

  • Solaiman M Mohaymen

    this works for me..
    first remove your SDcard/simcards then turn on your phone..
    go to settings>apps>all>clearcachheofallapps then go back to settings>backup&reset>factorydatareset note: hardreset wont work on this problem it only give you a headache.. if the stupid error message still persist.. you can do the “flashing” method, download your phones firmware and tools then flash your android phone.. hope this helps… godbless.. 🙂

  • Dion Canlas

    I am still having problems. I tried the steps you just said and the reinstall method but then again, “Unfortunately, Zenonia S has stopped.” Also, sometimes, it says, “Do you want to uninstall this app?” appears whenever I try launching the app.

  • tigger

    I did all of the above and kindle still doesn’t work.

  • Nishant kumar

    Whenever i tried to open my photos or download in my phone it’s no get open and write unfortunately documents has stopped……What do i next?????? Please help me my getting documents……

  • Lateo

    Thanks! Clearing the cache solved the problem for me!

  • Cynthia Richards

    all my apps have jammed and all i get is UNFORTUNATELY everything has stopped


    the setting app of my mobile(Note 3 Neo) isnt working….
    it is showing “unfortunately settings has stopped”…now what to do?????

  • Social Blogee

    realy good article

  • Social Blogee

    but as you mention if you experience, so i can say i have already face this problem. so here is my research on this problem.this problem got some stages, which i defined in this article..you must read it.
    http://www.socialblogee.com/general/a-complete-solution-for-unfortunately-app-has-stopped-error-in-android-devices-phones-and-tablets/ I am hopeful you will find your solution in it and it will b helpful for you

  • Kevin Kays

    This solution worked! However, not until AFTER I restarted my phone having followed these steps. 🙂

  • Imintgislt For Life

    Hello there, I acually have this problem but it’s kinda different.
    you see, this message pops up, but it just continues to pop up with no reason.
    I tried this method but unfortunatly when I clear the data and cache nothing changed, the problem is still happening, I rebooted the device, nothing changed, I also restored the device but I still have the essue. I hope that you have a solution for this,
    my device is not rooted, and after I restored it to normal I have another problem with the essue here, the device takes a very long time to boot up! I can say that it takes more than an hour !
    please help me with anything you my know.

  • bala krishna

    I have upgraded my Lenovo mobile to 6.0 but now outlook application is not working its showing the error(Unfortunately outlook is stopped) previously its working fine in 5.0….I have cleaned cache, clearing data, restart and reinstalled then also outlook application is showing the same error.Please can one help me.

  • You mainly need to uninstall Google Play updates.Here’s the most effective fix for fixing Gmail has stopped error:

  • I’m getting bombarded with this error message, from every app on my phone, all at the same time, nonstop. HELP!

  • VegardMK02

    I need help. I rooted my phone with superuser. Then all my apps did not work. I unrooted but I still have the same problem. Now I can only open one app, and that is settings. Please help!

  • Hindi Pathshala
  • GuccizBud

    Cache is part of Data. When you clear Data you clear Cache automatically. It is impossible to clear Data without Cache getting cleared, by definition. Think of the time or times you’ve done a Factory Reset on your device, for those that have. All the device does when you Factory Reset is clear Data for all apps (system and user) on the device. That’s all it does. Would it make sense that Cache might _not_ be cleared, given that this is a Factory Reset? Right, it wouldn’t. As I said, Cache is part of Data by definition.

    I’m fully aware that tapping “Clear Cache” before tapping “Clear Data” is harmless. But I’m also aware that the reason I see it so often — it’s pretty ubiquitous — is ignorance of this simple fact. So I fly through the internet spreading the word and using my powers for good and not evil. Hark! My super vision has sighted another internet author in the midst of typing “clear both Data and Cache” as they write out the rough draft of their article! I must be off! (cue superhero music)

  • Clyston Eckerle

    One of my games does it every time I try to open it. I have tried uninstalling it installing it again, restarting my device, and what you said to do above but none of it has worked

  • Paul

    Pls help my Magazin Play and Settings stopped both 1 week ago…I can’t reboot or clear data because I can’t acces the settings..pls what should I do?

  • cammie

    Within one month of purchase of Samsung Galaxy S4, it starts giving on/off problem. I tried to rectify the problem but was not successful. I called Samsung Customer care on the number mentioned here http://www.alwaysreview.net/reviews/samsung-customer-service/ and apprised themthe situation, They told me that it is mother board problem and it needs replacement and I have to visit nearby Samsung service center, they will do the needful. I visited there and handed them the phone. Within one week my phone got repaired.

  • didn’t work for weather. now what?

  • Leroy Jones

    Could be out of data on your phone service turned on Wi-Fi and it works

  • Linda VanDeusen

    I tried it with my Kindle app. Now I’m getting a message saying that there was a problem with registering my Kindle device. I’m just going to try uninstalling the app and then reinstall it.

  • Barb Sutton

    I’m on level 443 of angry birds pop when it stopped working. If I clear the cache, will I lose my progress?

  • Easy to fix:
    1. Go to Applications Manager
    2. Go to SD CARD (top right)
    3. Go to RUNNING (top right)
    4. In the list, find “Samsung Link”
    5. Terminate it (Clear Data, Clear Cache, Force Stop, Disable) — Sorted 😉

  • deleted email app (rooted) now the nonstop error/notification that
    com.android.email has stopped

  • Smart Cricket

    Unfortunately browser has stopped in Mozilla Firefox once I stack my third or fourth page past the principal, surfing eases back to an unusable creep. .
    Read More: http://itechup.com/2016/10/fix-unfortunately-browser-has-stopped/

  • Sasoki Naori

    hello,I’m had a problem too…
    how to say……”unfortunely,android service is stopped”
    Then,how should I do?I had do it but it nothing happen….
    My screen phone just blank….

  • Dana Walker

    I am struggling severely with my note 5. I am aware that the memory is at the end.so I have tried to put off buying an sd card as I don’t have extra cash at the moment. But, anyway..I went in and did back up and transfer to google photos along with sync and also cleared the cache blah blah blah., but now I can’t even text on messenger nor can I open settings app, nor any other for that matter, without it bouncing me back out after receiving the annoying message about the unfortunately stopped working popping up to either report or click OK. Please help me, I can’t really even use my phone right now AT ALL. IN FACT, I AM SURPRISED THAT IT EVEN ALLOWED ME TO TYPE ALL OF THIS. ALSO..SYSTEM IS SUPER SLOW IN LOOKING ANYTHING UP ONLINE TOO. IT’S AWFUL..CAN SOMEONE PLEASE HELP..I’M SENDING OUT AN SOS!

    Thank you,
    Dana Rachelle 🙃

  • Shauna P.

    Wow…thank you for these simple steps!!

  • Angger Ndaru Ratry

    what should i do if i get i error “unfortunately calendar storage has stopped’?

  • Vipin Rane

    I am getting “unfortunately setting has stopped” error
    how to fix this

  • Vipin Rane

    I am not able to open setting to do any changes
    Please need you urgent help

  • ZXC

    Will this also delete the information written in the memo?

  • Mads Wexø

    Great example thank you very much. Fixed “Google er stoppet” (Google has stopped) popping up every 3 seconds. I did select the option of getting back to the factory Google installation. Then it was fixed.

  • Alisa Kurtz

    For some reason tried clearing cashe and will not and do not want to lose the data on my cell phone. The messaging stopped after the latest crap update cricket just did, any other way around it?

  • Avvonda Mitchell-Parker

    I installed the Root Insurance App and followed the above steps and still getting the message that Root has stopped. Not sure what to do from here.

  • Email masure has stop very problem please help me.what can I do Janral Nolej Gujarati